Refund policy
Damaged or incorrect items: report within 24 hours
Please inspect your order as soon as it arrives. If anything is damaged in shipping or isn't what you ordered, email info@leadoffgear.com within 24 hours of delivery with:
- your order number,
- photos of the damage (and of the packaging), and
- for freight deliveries, a photo of the delivery receipt with the damage noted.
We'll repair, replace or refund the item at no cost to you. Damage reported after 24 hours may not be covered, because carriers require prompt reporting to process a claim.
Returns: 30 days
We accept returns within 30 days of delivery. To be eligible, the item must be unused, in its original packaging and in resalable condition.
To start a return, email info@leadoffgear.com with your order number. Please don't send anything back before we've confirmed your return and sent instructions; returns we didn't authorize can't be accepted.
Restocking fee and return shipping
Returns that are not due to shipping damage or our error are subject to a 20% restocking fee. The cost of return shipping is also deducted from your refund. Freight returns (Velocity and Prospect) must be shipped back by freight; we can quote and book the return freight for you.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days.
Exchanges
We don't offer exchanges. If you need a different mound, you can return your item under this policy and place a new order.
Non-returnable items
Items that have been used, damaged after delivery, or are missing parts or packaging can't be returned.
Warranty
Defects in materials or workmanship are covered by our 1-year warranty, separate from this return policy. Email info@leadoffgear.com with your order number to start a warranty claim.